JPL Plumbing & Heating Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect personal data when you visit https://www.jplplumbing.co.uk, contact us, or use our services.
We act as the Data Controller for the purposes of UK data protection law.
1. Information we collect
a) Information you provide to us
We may collect personal information when you:
- contact us by phone, email or website form
- request a quotation or service
- engage us to carry out plumbing, heating or LPG gas work
This may include:
- name
- address (including property or caravan location)
- email address
- telephone number
- details relating to your enquiry or service request
We do not knowingly collect unnecessary personal data.
b) Automatically collected information
When you visit our website, we may automatically collect limited technical information, including:
- IP address
- browser type and version
- device type and operating system
- pages visited and time spent on the site
This information is used for security, performance monitoring and analytics only.
2. Lawful bases for processing
Under UK GDPR, we process personal data only where we have a lawful basis, including:
- Contractual necessity – to provide services you request
- Legitimate interests – to operate and improve our business, ensure site security, and respond to enquiries
- Legal obligation – where required for tax, regulatory or safety purposes
- Consent – where you have actively opted in (e.g. cookie preferences)
In line with the Data (Use and Access) Act 2025, recognised legitimate interests may include fraud prevention, safeguarding, and service optimisation where appropriate and documented.
3. How we use your information
We use personal information to:
- respond to enquiries and provide quotations
- carry out plumbing, heating and LPG gas services
- maintain internal records and accounts
- comply with legal and regulatory obligations
- improve our website and services
We do not sell or rent personal data.
4. Sharing your information
We may share personal data only where necessary, including with:
- IT and website hosting providers
- accounting or payment service providers
- regulatory or legal authorities where required
- trusted contractors assisting in service delivery
All third parties are required to handle data securely and lawfully.
5. Data storage and international transfers
Your data is primarily stored within the UK.
Where data is processed outside the UK (for example via IT providers), we ensure appropriate safeguards are in place in accordance with UK GDPR.
6. Data retention
We retain personal data only for as long as necessary:
- to fulfil the purpose it was collected for
- to meet legal, accounting or regulatory requirements
7. Your rights
You have the right to:
- access your personal data
- request correction or deletion
- restrict or object to processing
- withdraw consent at any time
- lodge a complaint with the Information Commissioner’s Office (ICO)
Where permitted, we may pause a request to verify identity or clarify scope (“clock stop”).
8. Cookies
Our website uses cookies to ensure it functions correctly and to understand how visitors use the site.
For detailed information about the cookies we use and how to manage preferences, please see our Cookie Policy.
9. External links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
10. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
11. Contact details
JPL Plumbing & Heating Ltd
Email: enquiries@jplplumbing.co.uk
Telephone: 01472 897828
Effective date: January 2026